Before you buy
Questions about Script Pro or VisualBeats, plans and limits, or early access to VisualBeats.
Email us about thisContact
Talk to a person
Questions before you buy, help with a licence, something not working, or a refund request — email us and we'll reply by email.
We usually reply within 1–2 business days.
What's it about?
Pick a topic and we'll start the email for you
Licence & activation
A key that won't activate, moving your licence to a new PC, or a purchase that hasn't arrived by email.
Email us about thisTechnical support
Something isn't working the way it should. Tell us what you saw and we'll work through it with you.
Email us about thisRefund request
Script Pro is covered by a 14-day money-back guarantee. Send the email from the address you bought with.
Email us about thisRead the Refund & Cancellation Policy first if you like.
Faster replies
What to put in your email
The prefilled topics above ask for most of this. The more we have on the first message, the fewer back-and-forths it takes.
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The product and its versionScript Pro or VisualBeats. The version number is shown inside the app.
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The email address you bought withYour licence is tied to it, so it is the quickest way for us to find your order.
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What you were doing, and what happened insteadA screenshot of any error message helps a lot.
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The app's log, for technical problemsScript Pro can export its session log as a text file; VisualBeats keeps a log file for support.