Privacy Policy

Who we are

Tubeneur builds and sells desktop software for YouTube creators — Script Pro and VisualBeats — and runs tubeneur.com. In this policy "Tubeneur", "we" and "us" mean the business behind them. You can reach us at support@tubeneur.com.

What we collect

When you buy

Checkout is run by Dodo Payments, our payment provider and merchant of record. Dodo collects your payment details, name, billing country and email address. We never see your card number. We receive what we need to fulfil the order: your email address, the product and plan you bought, and the order reference.

When you activate and use the Software

your licence key, the email address it is registered to, and your plan;
a device identifier, derived from your computer's hardware, that ties the licence to one device — for VisualBeats this is stored as a hash;
licence activity: when the licence was activated, last verified, moved to a new device or deactivated;
for Script Pro, usage counts — the number of generation runs, and add-ons applied — so we can apply your plan's limits;
your IP address and basic technical details of the request, as any server receives when the Software contacts it to verify a licence or check for an update.

When you contact us

Your email address, the content of your message and anything you attach — for example a screenshot or a log file.

When you visit tubeneur.com

This website doesn't use advertising or tracking cookies and doesn't run analytics. Our web host may keep standard server logs, such as IP address, pages requested and time. Two things load from other companies, and they receive your IP address when they do:

Fonts are loaded from Google Fonts and Fontshare.
The Script Pro demo video is loaded from YouTube (in its privacy-enhanced mode) only when you press play.

What we don't collect

Your work. Scripts, transcripts, voiceovers, pictures, projects and the videos or text the Software produces stay on your computer. VisualBeats does its voice sync and rendering locally, and nothing you put into either product is uploaded to us.
Your API keys. Script Pro stores the provider keys you enter in an encrypted vault on your own computer. The encryption is tied to your device, and the keys are sent only to the provider each one belongs to — never to us.

One thing to know about Script Pro: it is "bring your own key", so the text you generate from is sent to the AI provider you chose — for example Anthropic, OpenAI, DeepSeek or Google. What those providers do with it is governed by their own privacy policies.

How we use it

to sell you the Software, deliver your licence key and download link, and issue refunds;
to activate, verify and manage licences, apply plan limits, and stop keys being shared;
to deliver updates to the Software;
to answer your questions and give support;
to keep our services secure and to meet our legal, tax and accounting obligations.

Where the law asks us to name a basis, we rely on performing our contract with you (selling and running your licence), our legitimate interests (protecting licences and our services from abuse), and legal obligation (tax and accounting). We don't use your data for advertising and we don't sell it.

We share data only with the service providers that help us run the business, and only what each one needs:

Dodo Payments — payments, tax and receipts, as merchant of record.
Supabase — the database that holds licence records and usage counts.
Cloudflare — hosting for downloads and software updates.
Hostinger — hosting for this website.
Our email provider — for delivering licence and support emails.

We may also disclose data where the law requires it, or to protect our rights. If the business is ever sold or reorganised, customer records would transfer with it under the same protections.

How long we keep it

We keep licence and purchase records for as long as your licence is active, and afterwards for as long as we need them for refunds, disputes, tax and accounting. Support emails are kept for as long as they are useful to help you and to keep a record of what we agreed. When we no longer need data, we delete it or anonymise it.

Security

Traffic between the Software and our servers uses HTTPS. Updates are signed and verified before they install, and an update that fails rolls back. API keys are encrypted on your device. No system is perfectly secure, but we take care with each of these.

International transfers

Our service providers operate in more than one country, so your data may be processed outside the country where you live. Where the law requires safeguards for that, we rely on the mechanisms our providers offer.

Your rights

Depending on where you live, you may have the right to ask us to give you a copy of your personal data, correct it, delete it, restrict or object to how we use it, or move it to another service — and to complain to your local data-protection authority. To use any of these, email support@tubeneur.com from the address you bought with, so we can confirm it is you. Deleting a licence record will end that licence.

Children

Tubeneur software and this website are not aimed at children, and we don't knowingly collect their personal data. If you think a child has given us any, tell us and we'll delete it.

Changes

We may update this policy as the Software or the website changes. The date at the top shows the latest version. If a change is significant, we'll say so on this page.

Contact

Questions about privacy? Email support@tubeneur.com or use the contact page.